IT Team Page
Meet The IT Team
Meet LBT’s IT department! Led by Patrick Pham, Executive Director/VP of Information Technology, the IT department oversees the installation and maintenance of computer network systems within LBT. Our IT department works hard to ensure that the network runs smoothly, evaluating and installing the proper hardware and software necessary to keep the network functioning properly. As many employees transitioned to a work-from-home hybrid schedule, IT has played a huge role in ensuring LBT’s day-to-day business runs smoothly. Whether it’s an email issue, lost VPN connection or phone troubles, IT is here to help!
Patrick Pham
Executive Director & VP Information Technology Department
Robert Barber
IT Assistant
Jaimey Wasson
IT Manager
Eric Punashot
Network Engineer
Carri Sabel
ITS Project Manager
Tony Wu
ITS Application support / Systems Administrator
John Ta
Systems Administrator / Network Engineer
Jeff Schoby
Systems Administrator
Need assistance? IT is here to help!
There are two ways to request help from LBT’s IT department.
- Generate a new email to IT Helpdesk (lbtransit@service-now.com)
- Keep the subject of the email short and specific! The subject of the email should be the subject of the issue, specific and direct; equipment and location.
- In the body of your email be sure to include the following:
- What, if any, steps you have taken to try and resolve the issue.
- How has the computer reacted – error message or pop-up, etc.
- Include the location or name of the issue source – i.e. printer name, computer name or name of application.
- Your preferred call back number.
ServiceNow Portal
Step 1 – Homepage
Visit lbtransit.service-now.com
Step 2 – Get Help
To put in a request click the ‘Get Help’ tab on the homepage.
Step 3 – Create Incident
Click ‘Create Incident’
Step 4 – Select Category
Select your incident category from the dropdown
Step 5 – Description And Comments
Next provide a short description which is the equivalent of the subject line of an email – short and specific! Additional comments section is the equivalent of the body of any email. (See list above for information to include)
Step 6 – Attach Screenshot
To attach a screenshot of an error message or issue, click the attachment icon in the top right corner.
Step 7 – Submit
Click submit in the bottom right-hand corner.
Check the status of your request.
Whether your request was made via email or directly in ServiceNow, you can check the status of your ticket by visiting lbtransit.service-now.com.
Step 1 – Check Status
Click the ‘Check Status’ tab on the homepage.
Step 2 – View Incident Status
Now you can view ‘Open Incidents’ that are in progress as well as your history of requests (Closed Incidents)
Step 3 – Resolve
If you are able to resolve your issue before IT is able to assist, you can select the incident and click the ‘Resolve’ button on the bottom left-hand side.